Data Quality & Support Policy

1) Purpose

This policy describes how we handle data quality issues, corrections, redelivery, and support requests for digital products purchased on getleadsheet.com. For refund-related inquiries, see our Refund Policy.

2) Corrections (Revised Version)

We provide corrections when a product contains verifiable factual or technical issues:

• Factual errors: duplicates, typos, obvious company identification or mapping errors, incorrect evidence links
• Technical defects: file cannot be opened, corrupted data, format errors, abnormal download, or clear discrepancy from stated deliverables (tabs, columns, file format)

Not Eligible for Correction

• Data represents a point-in-time snapshot. Changes that occur after the collection date (organizational changes, role changes, news updates) are natural variations, not errors.
• Differences based on internal criteria or subjective interpretation (e.g., ICP mismatch, perceived relevance) are not eligible for correction.

3) Redelivery & Rebuild

We will redeliver or rebuild the product in the following cases:

• File corruption, inability to open, or format errors
• Access credentials not delivered, or link/token failure
• Clear specification discrepancies (missing tabs, columns, wrong format) requiring a rebuild

4) Email Accuracy

Email addresses included in products are provided on a best-effort basis. Each contact shows an Email Confidence indicator:

• Verified — deliverability confirmed through third-party verification at the time of collection
• Likely — pattern-matched to a catch-all domain; deliverable but individual mailbox unconfirmed
• No email — contact identified by name and title only

Email deliverability may change over time as employees leave companies or email systems change. We do not guarantee deliverability after the collection date shown in the product.

5) Products Are for Informational Use

Products are provided for informational purposes to support sales and outbound activities. Sales outcomes, response rates, meetings, or revenue results are not guaranteed and are not grounds for a support claim.

6) Service Level Agreement (SLA)

SLA timelines are measured in business days. The reference timezone is KST (Asia/Seoul).

• Initial response: within 1 business day
• Technical defects (redelivery/rebuild): within 2 business days when possible
• Factual error corrections: first result within 5 business days (corrected version or explanation of ineligibility)
• Cases requiring large-scale re-verification will receive separate updates on progress and expected timeline

7) How to Submit a Request

Please include the following when submitting a support request:

• Order ID
• Product name
• Request type: Correction / Rebuild / Redelivery
• Supporting details: screenshot, row/column reference, or error message where applicable

8) Support Channel

• Email: support@getleadsheet.com
• Contact page: getleadsheet.com/contact

9) Fair Use

We reserve the right to request additional information for repeated or unusual support requests to ensure fair use of our support resources.

10) Legal Notice

This policy applies to the extent permitted by applicable law. Consumer rights may vary by jurisdiction, and this policy does not limit rights that cannot be restricted by law.